At 9naga, your privacy is more than a legal obligation — it is a responsibility we take seriously. This Privacy Policy clearly explains what data we collect, why we need it, how we use it, and your rights over your own personal information.
By using the 9naga platform, you agree to the data processing practices described in this Privacy Policy. Please read it carefully before registering.
All data is transmitted through fully secure 256-bit SSL encryption.
We do not sell or rent your personal data to any third party.
You have the right to review, amend, or request deletion of your personal data.
Our privacy policy complies with the Malaysia Personal Data Protection Act 2010.
Quick Summary: 9naga collects only the data necessary to operate the platform safely and fairly. We do not sell your data. You may request access to, amendment of, or deletion of your personal data at any time.
9naga ("We", "Platform") is the data controller for all personal information collected through the 9naga website and mobile app. We are fully responsible for how your data is collected, stored, used, and protected.
This Privacy Policy applies to all users who register or access the 9naga platform, including unregistered visitors. By continuing to use the platform, you acknowledge that you have read and understood this policy.
If you have any questions regarding your data privacy, the 9naga privacy team can be reached through our customer support channels.
9naga collects various types of personal data depending on your interactions with the platform. Below is a summary of the data categories collected and their purposes:
| Data Category | Sample Information | Requirements |
|---|---|---|
| Identity Data | Full name, date of birth, gender, identification card number | Mandatory |
| Contact Data | Email address, phone number, residential address | Mandatory |
| Financial Data | Bank account information, deposit methods, transaction history | Mandatory |
| KYC Verification Data | ID card copy, passport, supporting documents | Mandatory |
| Technical Data | IP address, browser type, device, activity logs | Automatic |
| Game Data | Wagering history, games played, wins | Automatic |
| Communication Data | Support chat records, emails, feedback | Optional |
| Preference Data | Language preference, notification settings, game preferences | Optional |
Automatically Collected Data
When you browse or use the 9naga platform, our systems automatically record certain technical data such as your IP address, browser type and version, device operating system, pages visited, access times, and navigation patterns. This data is used for security, analytics, and platform improvement purposes — not to identify you personally.
9naga uses your personal data for the following purposes, all of which are necessary to operate the platform safely and effectively:
3.1 Account Management & Verification
Identity and contact data is used to create and manage your account, verify your identity during the KYC process, process deposit and withdrawal transactions, and ensure only you can access your account.
3.2 Service Delivery
Game and technical data is used to deliver a smooth gaming experience, accurately process bets and wins, resolve any game-related disputes, and sync activity across all your devices.
3.3 Security & Fraud Prevention
Technical data and account activity are continuously analyzed to detect and prevent money laundering, fraud, bonus abuse, unauthorized access, and other illegal activities that could compromise the security of the platform and its members.
3.4 Communication & Support
Contact information is used to send important account notifications, platform updates, responses to support inquiries, and — with your consent — information about promotions and new offers.
3.5 Legal & Regulatory Compliance
Some data is collected and retained to fulfil legal obligations applicable to the platform, including anti-money laundering (AML) requirements, mandatory financial reporting, and cooperation with lawful authorities when required.
9naga does not use your personal data to make automated decisions that could have a legal or significant effect on you without human review.
9naga does not sell, rent, or trade your personal data to any third party for their own marketing purposes. Your data is only shared in the following limited and necessary circumstances:
All third parties working with 9naga are bound by strict confidentiality and data protection agreements. We ensure every partner meets data protection standards equivalent to or stricter than our own policy.
Should 9naga undergo a merger, acquisition, or asset sale, user data may be transferred to the acquiring party. You will be notified in advance via an in-platform notification or your registered email.
The security of your personal data is 9naga's top priority. We implement multiple layers of technical and organizational protection to keep your data safe at all times.
5.1 Technical Protection Measures
5.2 Storage Location
9naga user data is stored in secure data centers that comply with industry-standard security requirements. All data is regularly backed up and stored across redundant locations to ensure continuous availability.
9naga uses cookies and similar tracking technologies to enhance your user experience, maintain your login session, and collect analytics data that helps us understand how the platform is used.
6.1 Types of Cookies Used
6.2 Cookie Controls
You can manage your cookie settings through your web browser. Most browsers allow you to view, delete, or block cookies. However, disabling essential cookies may affect the functionality of the 9naga platform.
As a 9naga platform user, you have important rights over your personal data protected under Malaysia's Personal Data Protection Act 2010 (PDPA). We fully respect and uphold these rights.
You have the right to request a copy of all personal data we hold about you.
You may request correction of inaccurate or incomplete data.
You may request deletion of your data in certain circumstances, subject to legal obligations.
You may request that we restrict how we process your data in certain circumstances.
You may request a copy of your data in a machine-readable format.
You may object to the processing of your data for direct marketing purposes.
To exercise any of the above rights, contact the 9naga privacy team via live chat or support email. We will process your request within 30 days of receipt. For complex cases, this period may be extended to 60 days with prior notice to you.
Some data deletion requests may not be fully fulfilled due to legal data retention obligations, particularly for financial records and anti-money laundering compliance that must be retained for periods prescribed by law.
9naga retains your personal data only for as long as necessary for the original purpose of collection, or as required by applicable law, whichever is longer.
Once the relevant retention period has expired, data will be securely deleted or anonymised so it can no longer be linked to your identity.
The 9naga platform is strictly for individuals aged 18 and above. We do not knowingly collect personal data from anyone under the age of 18.
If you become aware that someone under the age of 18 has provided their personal data to 9naga, please contact us immediately. We will take steps to delete that information from our records as soon as possible and close any associated accounts.
Parents and guardians are advised to monitor their children's online activity. If you suspect an account has been created by a minor, contact 9naga support immediately.
9naga reserves the right to update or amend this Privacy Policy from time to time to reflect changes in our privacy practices, new regulatory requirements, or platform technology developments.
Material amendments — meaning changes that significantly affect how we use or protect your personal data — will be communicated to you at least 14 days before taking effect via:
Continued use of the platform after an amendment's effective date constitutes acceptance of the updated Privacy Policy. The latest update date is always displayed at the top of this document.
If you have any questions, concerns, or complaints regarding how 9naga handles your personal data, please contact us through the following channels:
We are committed to responding to all privacy inquiries within 5 business days. For formal data rights requests, the processing period is up to 30 days.
If you are not satisfied with how we handle your privacy complaint, you have the right to lodge a complaint with the Personal Data Protection Commissioner of Malaysia under the Personal Data Protection Act 2010.
For further reference, this Privacy Policy should be read together with Terms and Conditions 9naga which contains further information on account management and data.
Six concrete commitments that demonstrate 9naga's seriousness about protecting your personal data.
All personal and financial data is transmitted via 256-bit SSL encryption — the same standard used by leading banking institutions.
We have never and will never sell, rent, or trade your personal data to advertisers or third parties for their benefit.
9naga's data security infrastructure is regularly audited by independent cybersecurity firms to ensure ongoing protection.
Only specifically authorized staff may access user personal data, and every access is logged for audit purposes.
9naga has a clear security incident response plan. In the event of a data breach, affected users will be notified within 72 hours.
All 9naga data processing practices are designed to comply with Malaysia's Personal Data Protection Act 2010 and applicable international standards.
Privacy isn't just a document — it's reflected in every technical and operational decision we make every day.
Your account is secured with fingerprint or facial recognition authentication — no password to worry about every time you log in.
Enable 2FA for an extra layer of security. Even if someone else knows your password, they still cannot access your account.
9naga follows a data minimisation principle — we only request data that is strictly necessary to operate our services.
You have full control over the types of communications you wish to receive from 9naga — choose only what is relevant to you.
Your data is regularly backed up to separate secure locations to ensure it is not lost due to unexpected technical failures.
9naga is committed to publishing information about how data is used — because we believe transparency is the foundation of genuine trust.
Now you know how 9naga protects your personal data. Register an account today and enjoy a safe, fair, and responsible gaming experience.
18+ only | Gambling can be addictive. Play responsibly.